Pop into the shop or give us a call or email firstname.lastname@example.org, we can also assess your bear via the 'contact us' page or through our Facebook page. Please send us a picture with your enquiry.
Your bear will receive a free assessment, we will discuss your requirements and those special bits you may want to leave in place, such as the paws that Grandma repaired.
We will quote for the work and you will be given an ID number.
When your bear is almost ready we will contact you to arrange collection or postage of your bear.
Payments are by cash, card payment or bank transfer. Payments are made prior to posting out.
We usually use first class signed for by Royal Mail, but happy to use Special Delivery.
All bears take different processing times.
We may have to order parts or dye fabric to match your bear.
We also repair bears for special occasions, it makes a great, unusual gift. For those who prefer, you can purchase gift vouchers instead.
Now for the boring bit ........ OUR TERMS ...... we do not require a deposit, we consider your lifelong friend to be deposit enough ..... it's quite humbling to be trusted with your treasured friend, after all they probably haven't ever left you. That said, you are very welcome to leave a deposit or pay in instalments. We promise to take excellent care of your bear whilst they are in our care. We require payment/balance to be made PRIOR to dispatch or on collection...... If we are posting your bear we will have tracking details and you are welcome to receive them if needed.
If you do not agree to any of these terms please let us know BEFORE we accept your bear for repair.